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FAQ (Frequently Asked Questions)
Mar 18, 2019 So, everytime I try and load up the game for my son, for some reason today it's giving me the 'The Network Connection To The Server Was Lost' message. It's not my Internet connection, I'm using the internet to type this and I have fiber internet connection that is stable and has been stable for the last year. The iOS 8.0 simulator runtime has a bug whereby if your network configuration changes while the simulated device is booted, higher level APIs (eg: CFNetwork) in the simulated runtime will think that it has lost network connectivity. Currently, the advised workaround is to simply reboot the simulated device when your network configuration changes. Sep 04, 2016 UP - app can't seem to establish Bluetooth connection with band (update: adding your existing band as a new band seems to temporarily resolve this and all your unsynced data will re-sync as expected) Volksbank Raiffeisenbank Online Banking - crashes on Touch ID authorization (iPad only, working fine on iPhone, despite being universal app) Vudu.
On this page, you will find answers to the most commonly asked questions in the forums and support about VirtualDJ Website, Accounts, Licenses, Purchase and Upgrade Questions, Add-Ons etc.:
For technical Questions about VirtualDJ read the VirtualDJ User Guide or visit VirtualDJ Knowledge Database.
For technical Questions about VirtualDJ 7 and other Legacy Products read its Manual or visit VirtualDJ 7 Knowledge Database
My Account
How can I create a VirtualDJ account ?
Why do I need to create a VirtualDJ account ?
I've just created an account but I haven't received the verification code
Why must I register my LE keycode in my Account?
How can I change my Account email?
How can I change my Password?
How can I change my login name?
How can I delete my login account?
I think somebody may have hacked into or accessed my account. What should I do?
I've forgotten my Login (username/nickname)
I've forgotten my password
I haven't received any E-mail when I tried to recover my password
Users, Blogs, Private Messages and VirtualDJ Radio
Why can't I have a blog or a Private Messages system?
Why can't I add other users as my friends?
How can I be DJ on VirtualDJ Radio?
Add-ons (Skins, Effects, Samples, Tools etc)
How do I download and install new skins, effects, samples, etc.?
I have installed an Add-on but it doesnt work
I have VirtualDJ LE that came with the MIDI controller or other hardware that I purchased. Why can't I download and/or use the plugins?
Can I share or sell the plugins available on the website?
I have created a VirtualDJ Add-on. How can I upload and share it?
Forum
Forum Guidelines
Why was my message deleted?
Why was my topic locked?
Why can't I see all the messages in a topic?
Can I advertise my DJ gear or products for sale on the forums?
What do the stars underneath the names of users mean?
How do I become an Experienced or VIP Member?
Should I help 'no license users' on the forum?
VirtualDJ Compatibility
Login Failed The Network Connection Was Lost Djay On Pc
What are the minimum or recommended system requirements to run VirtualDJ?
Does VirtualDJ work on my Windows/Mac OSX Operating system?
Can I install VirtualDJ on my Apple iPhone, iPad, iPod or Android?
Does VirtualDJ work on Linux?
What hardware can I use with VirtualDJ?
Will VirtualDJ work with my mixer?
User manual
Where can I find the user manual for VirtualDJ?
Where can I find the VirtualDJ user manual for my controller?
Trial and FREE versions
Can I download VirtualDJ for free?
Is there a free, trial, or demo version available?
What is the difference between VirtualDJ FREE, Plus, Pro Infinity or Pro Subscriber?
Can I use VirtualDJ FREE at my DJ gig or party?
VirtualDJ LE (Limited Edition)
How do I install VirtualDJ LE ?
What is the difference between VirtualDJ LE and other VirtualDJ Licenses ?
I have a VirtualDJ LE serial-keycode. Where can i download the software from ?
How can I update my VirtualDJ LE to the latest version ?
How much will it cost me to upgrade my VirtualDJ LE to a Pro Infinity or Plus Controller License?
How do I change the skin or use plugins in VirtualDJ 8 LE?
How do I install custom skins, effects or other plugins in VirtualDJ 8 LE?
How do I customize the mappings of my controller in VirtualDJ 8 LE?
I have purchased a new MIDI controller but it came with another DJ software instead of VirtualDJ LE included. How can use it with VirtualDJ or obtain VirtualDJ LE for it?
I can't register my LE serial number in my Account. It tells me that the serial number is already registered
I have forgotten or have lost my LE serial number. How can i get it back?
Purchase & Delivery
Where do I buy VirtualDJ from?
What license should I purchase?
I have just purchased a VirtualDJ license. What do I do next?
I have purchased VirtualDJ, how can I download what i have paid for?
How long will it take to complete my purchase and let me download the software?
Will you send me a CD when purchasing the software?
I have not received my order confirmation, serial number and details on how to download my software
I have purchased VirtualDJ, how can I get an invoice for my company?
What is the VAT number on the form?
I don't want to use my credit card on Internet! How can I purchase your software?
I would like a refund
Licenses and Serials (Keycodes)
What is a License for and how do I get one?
What does the Plus License offer compared to the Pro Infinity?
What does the Pro Subscription License offer compared to the Pro Infinity?
Can I use VirtualDJ Offline ?
What is a serial number and who do I get one?
I have forgotten or have lost my serial number. How can I get it back?
I think somebody may have hacked into or accessed my account. What should I do and can you issue me with a new License?
Can I sell my software and/or software license?
I have purchased VirtualDJ second hand or a friend gave it to me. How do I transfer the license to my account?
I purchased VirtualDJ from eBay, Craigslist or another website and I am unable to register it
Software Updates and Upgrades
What are the features of the latest VirtualDJ version ?
How can I check which version or build number that I am using?
Where can I find a list of what's new and what's been changed in the recent VirtualDJ builds ?
How can I update VirtualDJ to the latest available version/build ?
I need a previous version of VirtualDJ, how can I get it ?
When will the next version of VirtualDJ be released?
I would like to suggest a new feature or improvement to the software
I think I may have found a bug in the software
How can i get an Early Access or a Beta build?
How can I become a beta-tester of VirtualDJ?
I'm a C++ software developer. How can I help?
I have an older version of VirtualDJ and would like to download the latest version, how can I get it?
How much will it cost to upgrade?
Backup
How do I backup my VirtualDJ software
How do I backup my VirtualDJ database and settings?
Should I backup my music collection?
Do I need a backup system on stand-by?
Miscellaneous
I'm told that I'm not a real DJ because I use software and/or don't use vinyl/CDJ's, or because I use VirtualDJ instead of another DJ software package
I'm being accused of 'cheating' because I use VirtualDJ
Support
How do I contact support?
How long does it take to get an answer?
How can I check the status of my ticket or update it?
My question has been read by your staff but I still have no answer..
Software Installation
I have lost the installation file for VirtualDJ. How can I get it back?
I'm a licensed user and need to download my software again
Can I install the software on a new computer or more than one computer?
Can I install VirtualDJ on my Apple iPhone, iPad or iPod?
I have downloaded VirtualDJ from a warez site, P2P or torrent and it is not working
How do I transfer the software from my old computer to my new computer?
When I try to download VirtualDJ, Internet Explorer displays the error: This file is not commonly downloaded and could harm your computer
My VirtualDJ keeps crashing and/or freezing
How do I perform a clean installation of the software?
How do I delete or un-install VirtualDJ?
Summary :
Is your computer often freezing for no reason? Don't worry. This article will show you 6 solutions to stop your computer from freezing all the time; we will also show you how to recover data using the professional data recovery software - MiniTool Power Data Recovery.
Quick Navigation :
Computer Keeps Freezing
Many users complain that their that their computers keep freezing. Let’s have a look at a real case study from howtogeek.com:
I built my computer a few months ago and now it randomly freezes. Sometimes for 5-10 minutes but other times a hard restart is required. I have disabled some programs from running when the computer boots up such as Skype and that fixed it for about a week but now it is doing it again. howtogeek.com
So you may want to know how we fix a computer that keeps freezing?
Video Watch
This post will cover the causes and solutions to a slow computer, as well as solutions to recover lost data using a professional file recovery software.
Helpful Article: Here, you might be interested in this issue: Computer Runs Slow Even with Windows 10 or 8? – Speed It up Now.
Top 9 Reasons for 'Why Computer Keeps Freezing'
It is important to identify the actual causes for a computer that keeps freezing. The 9 most common causes of why Windows 10, Windows 8 or Windows 7 keeps freezing are shown below.
1. Too Many Programs Opening
Every program in your computer requires certain amount of both internal and external (hardware) resources to function. If multiple programs are running concurrently, your computer might not have enough memory or computing power to support all of them.
In this situation, you should right-click Task Manager, choose Task Manager, click the Processes, find the program that is frozen and click End Task. It is recommended to run programs you need at a time.
2. Driver Corruption or Errors
Drivers are used for communications between hardware devices and the operating system. Outdated or damaged drivers could be reasons to why your Windows keeps freezing. Therefore, you should make sure that your drives are always updated.
3. Overheating
Excess heat can slow down a computer, eventually causing computer freeze. If the temperature is high enough, it can even damage the integrated circuit of your system processor and render it unusable.
To avoid this, please make sure your computer is thoroughly vented. Computer casing should be used for harsh environments.
4. Insufficient RAM
If your computer freezes frequently and regularly, you might have insufficient RAM. You can consider upgrading your RAM or reinstalling the operating system to solve this issue.
5. BIOS Settings
Modifying BIOS settings may put the system in the freeze mode. Resetting the BIOS to default could fix your freezing problem.
6. Faulty External Devices
Faulty USB or other external devices such as the mouse and keyboard can cause the computer to freeze. You can try connecting one device at a time to investigate the root cause. Also try updating the USB device drivers to fix this computer keeps freezing problem.
7. Computer Viruses
Viruses could also be the main cause for a computer to freeze. You should perform an antivirus check regularly.
8. Corrupted or Missing System Files
According to our investigations, we found that Windows 10 / Windows 7 keeps freezing due to corrupted or missing system files.
9. Software Errors
In new installations of VirtualDJ v7.0.3 and above, the VirtualDJ home folder which contains your database, playlists, skins, effects, etc. Is now located in the Library folder to meet the requirements of Apple Store. However, Apple have decided to hide the Library folder. PhantomDeejay PRO Infinity Senior staff Member since 2007 You can't change the location of the database only. You need to change the entire location of VirtualDj home folder. And it must NOT be on an external (removable) drive. Check the permissions of the VirtualDJ Database file(s) located in the VirtualDJ folder and make sure that it is not set Read-only. Make sure that your user account has Full control. Check the permissions of the Mappers folder and make sure that your user account has. Where is the virtual dj folder located on mac windows 10. Rune (dj-in-norway) PRO Infinity Art Director Member since 2004 If you dont want to copy everyting from 'local user' (located at /documents/virtualdj) from one computer to next, then you can cherry pick. For example /documents/virtualdj/folders/ is the place where filter folders are located.
Regardless of the vendor, any third-party software could be freezing your computer.
Some applications may take up a lot of memory to attempt to perform actions or access resources that Windows cannot understand. If your computer isn’t able to handle the strain, it can get hung up and freeze. To fix this, you should update all third-party software that is installed on your computer.
In addition to the above-stated reasons, there are other reasons like broken memory card, low disk space, etc. No matter what the cause is, our main focus is to fix this problem without affecting the original data. Next, let’s see how we can protect our data while solving this issue.
How to Fix Computer Keeps Freezing
Method #1. Free up disk space on C drive
If your C drive is running out of space, your Windows 10 or Windows 7 will keep freezing because it is where the system files are stored.
Therefore, make sure you have enough free disk space on the C drive. If not, you can try deleting some unwanted data or programs on your C drive. Alternatively, you can directly add more free space to the C drive using MiniTool Partition Wizard.
Useful Article: Here, our previous post Extend Partition will show you more details.
Method #2. Virtual dj sampler reggae download. Update all device drivers to the newest
Use Windows Update to update your drivers.
1) Right-click This PC in Windows 10/8 or My Computer in Windows 7, then click on Manage, and click on Device Manager.
2) Open the category that you think contains the device you want to update its drivers.
3) Update drivers depending on your version of Windows:
Windows 10/8 users: Right-click the hardware's name or icon and choose Update Driver Software..
Windows 7 users: Right click on the hardware's name or icon, choose Properties, and choose the Update Driver.. button under the Driver tab.
Method #3: Run Memory Check
If you suspect your computer has memory problems, you can run the Windows Memory Diagnostics utility by completing the following steps:
Press Windows and R keys, type mdsched.exe in the text input box and press Enter.
Too check for problems immediately, click Restart now and check for problems (recommended). Note: if you want to check later, click Check for problems the next time I start my computer.
Windows will then restart, and you will get the following window showing the progress of the check and the number of passes it will run on memory. It might take several minutes for the tool to finish.
Method #4: Run System File Checker
In case of system files are missing or corrupted, you can try the following steps to restore them to solve the Windows 10 freezes issue.
1) Click Start, and then type cmd into the search box. (DON'T press Enter button!!!).
2) Right-click Command Prompt and choose Run as administrator, and click Yes.
3) Type sfc /scannow and press Enter.
4) Windows will now scan your system for corrupted files and attempt to fix them if found.
5) Type exit and press Enter.
Method #5. Perform System Restore
If your Windows 10, Windows 8 or Windows 7 computer still freezes after trying all the solutions listed above, then your Windows might be corrupted. In this case, you might need to try restoring your operating system.
MiniTool Power Data Recovery can help retrieve lost data easily when your laptop keeps freezing or is not responding. Most importantly, it is a read-only tool which can help you effectively recover lost data without affecting the original data.
The steps are:
Download MiniTool Power Data Recovery Personal Deluxe to recover data from your computer that keeps freezing, even recover data when your PC isn't booting.
Step 1. Install this professional data recovery software on a normal working computer, launch it and then click Bootable Media button at the bottom of the interface.
Step 2. Click on the WinPE-based media with MiniTool plug-in.
Step 3. Choose a media destination to create bootable CD/DVD or USB drive.
Step 4. Connect the bootable drive to your computer that is freezing, and boot from the bootable drive to get the following window.
Step 5. In the MiniTool PE Loader interface, click on the MiniTool Power Data Recovery to navigate to its main interface.
Step 6. In the main interface, select the target drive you want to recover.
4 different data recovery modules are listed here, and each of them focuses on different data loss scenarios.
- This PC: focuses on recovering lost or deleted data from damaged, RAW or formatted partitions. It is selected by default.
- Removable Disk Drive: designed to recover lost photos, mp3/mp4 files, and videos from flash drives and memory sticks.
- Hard Disk Drive: recovers files after partition loss or deletion.
- CD/DVD Drive: recovers lost and deleted files from damaged, scratched or defective CD and DVD disks.
Step 7. Scan the selected drive. Here, if you find all the files you needed during the scan, you can stop the scanning process. However, for the best result, it is recommended to wait until the full scan finishes.
In this window, you can click the Settings feature to specify needed file system (such as FAT12/16/32, NTFS, and NTFS+) and file types (including Documents, Archive, Graphics/Picture, Audio, E-mail, Database and other files) before scanning.
Step 8. Select all needed files, then click Save to store them in a safe place. We recommend storing the files on another drive. Otherwise, the original data could be overwritten
overwritten resulting data unable to be recovered.
If MiniTool Power Data Recover lists a lot of found files in a neat tree view, you can use the Filter feature to quickly find the files you need.
For example, if you only want to recover pictures, you can choose '*.jpg, *.gif, *.png, *.psd, *.tif' from the drop-list of By Filename/Extension and then click OK, as shown below.
After data recovery, you can try reinstalling Windows to solve the laptop keeps freezing and not responding issue. Here, you can find more details from this post: Reinstall Windows 10.
Method #6. Take PC to Repair Shop
If none of the above options work, you have no choice but to take your PC to a computer repair shop and allow a computer technician to diagnose and fix the problem.
Login Failed The Network Connection Was Lost Djay Free
Bottom Line
What would you do when your computer keeps on freezing? You can attempt the solutions above to solve this issue.
If you have any other good solutions, please share your techniques with us in the following comment. We really appreciate your advice.
If you have difficulty recovering lost data by using MiniTool Power Data Recovery, please feel free to contact us via [email protected]. We will solve it as soon as possible.